Welcome to AppalachiaTCG! Please review the following policies carefully as they govern your use of our website and services. By continuing to use our website, you agree to these terms.
Privacy Policy
At AppalachiaTCG, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise engage with us.
Information We Collect
We collect personal data to provide and improve our services. The types of information we collect include:
- Personal Identifiable Information (PII): Name, email address, billing and shipping address, and payment information.
- Order Information: Product purchase history, communication preferences, and other relevant transaction details.
- Automatically Collected Information: When you interact with our website, we may automatically collect certain data, such as your IP address, browser type, and pages visited via cookies or other tracking technologies.
How We Use Your Information
We use the data we collect to:
- Process and fulfill your orders.
- Provide customer service and respond to inquiries.
- Personalize and improve your experience on our website.
- Send you promotional offers, newsletters, or marketing materials, if you have opted in to receive them.
- Comply with legal obligations and protect the security of our site.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your data with:
- Service providers: Payment processors, shipping partners, and other third parties who help us run our business.
- Legal Compliance: If required by law, we may disclose your information to authorities or in response to valid requests (e.g., court orders or subpoenas).
Data Security
We use appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Request a copy of the personal data we hold about you.
If you have any concerns or wish to exercise these rights, please contact us at john@appalachiatcg.com.
Terms of Service
Introduction
By accessing or using the AppalachiaTCG website, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please do not use our website.
Use of Website
- Eligibility: You must be at least 18 years old or have permission from a parent or guardian to use our services.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
- Prohibited Activities: You agree not to engage in any activity that disrupts or interferes with the website or violates any laws. This includes fraudulent transactions, spamming, or unauthorized access to our systems.
Product Information and Pricing
We strive to ensure that all product descriptions, prices, and availability information are accurate. However, we reserve the right to correct errors and update information without prior notice.
Payment and Order Processing
All payments are processed securely via third-party payment gateways. By placing an order, you authorize AppalachiaTCG to charge the full amount of the order to your selected payment method. We reserve the right to refuse or cancel orders at our discretion.
Shipping and Delivery
We ship orders based on the delivery methods available at checkout. Shipping times may vary depending on the destination and are estimated at checkout. AppalachiaTCG is not responsible for delays caused by external factors such as customs, weather, or courier issues.
Intellectual Property
All content on this website, including but not limited to text, images, logos, and product information, is the property of AppalachiaTCG and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.
Disclaimer of Warranties
Our website and products are provided “as is” without any warranties, either express or implied. AppalachiaTCG disclaims any warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by law, AppalachiaTCG shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or products.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the site will constitute acceptance of the updated terms.
Refund Policy
At AppalachiaTCG, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, please review our refund policy below.
Eligibility for Refunds and Returns
- Unopened Products: You can return unopened and unused products within 30 days of purchase for a full refund.
- Opened Products: Opened products may be eligible for a partial refund or store credit, depending on the condition of the item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will replace or refund the item.
How to Request a Refund
To initiate a return or refund, please john@appalachiatcg.com with your order number and the reason for the return. We will provide you with instructions for returning the item.
Shipping Costs
- Customer Responsibility: Customers are responsible for return shipping costs unless the item is damaged or defective.
- Non-Refundable Items: Original shipping costs are non-refundable unless the return is due to a mistake on our part.
Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the credit will automatically be applied to your original method of payment.
Exchanges
If you wish to exchange a product for another, please follow the return instructions above and place a new order for the desired item.
Contact Us
If you have any questions or concerns regarding our Privacy Policy, Terms of Service, or Refund Policy, please feel free to contact us at john@appalchiatcg.com.